Outlook sync issues folder. This guide covers common causes and solutions.

Outlook sync issues folder Messages move from Inbox to a renamed folder - Outlook Discusses that messages move from the Inbox to a renamed folder and the old folder name is applied to a new folder in May 11, 2022 · Since this folder is not visible in the default Outlook 2016 view I have to change that to Folders, go to the "sync issues" folder and delete all the messages in that folder and in several subfolders (Conflicts). When Outlook cannot synchronize the item from the server, it moves it from its original folder location into the Server Failures folder. ^ Create an Outlook profile - Microsoft Support Restart and Update Outlook: Restart the Outlook application. If there's trouble syncing, you might end up with extra copies of the same email. pst files only sync after I reboot my computer? I thought, and it used to be, syncing was automatic. Mar 9, 2023 · You can work around this issue by taking the following steps: Remove the affected calendar (s) from Outlook Desktop. Jul 14, 2025 · Fixes an issue in which performance and synchronization problems occur when you work with folders in a secondary mailbox in Outlook. However, Search folders and Groups are the features of Outlook, they don't seem to be able to be removed. In Outlook, the Conflicts folder is like a record of problems when your emails don't sync well with the mail server. When Classic Outlook can’t Jun 10, 2023 · Microsoft Outlook is the most preferred email client, and it has become a favorite among users due to its built-in features, like allowing users to send and receive emails. Is there any way to empty this folder (and subfolders) using VBA at startup, how do I refer to this special folder? Jun 25, 2025 · Status bar progress never shows more than 3. Here's the situation: My email account is configured using IMAP, not POP. Oct 9, 2024 · I have a user who has a sync issue and need to recover some data from the conflicts folder. In the meantime, please use the workarounds suggested for each issue. Add the account again. However, they are not able to pull the conflicts or sync issues folder. Click on Change and ensure the server and port settings are correct ^. Feb 28, 2021 · Hi there, I have tried to stop or remove the sync issue folder in My google account in Outlook inbox. What causes emails to be placed in this folder? 6 days ago · Classic Outlook tries to automatically determine the special folders such as the Sent Items and the Deleted Items folder of the IMAP server and map that with Outlook's special folders to establish a sync. com, and IMAP Jan 1, 2025 · To view all mail folders in Outlook, click the ellipsis (three dots) at the bottom of the navigation pane and select "Folders". Nov 7, 2025 · Resolve Outlook conflict message issues with this step-by-step guide. Fix sync issues and streamline your calendar management effortlessly. In both cases, the Sync Issues folder is located in Outlook itself. Sep 15, 2025 · Learn how to fix Outlook sync issues and keep your mailbox information updated effortlessly with our helpful guide. Boss owns two companies. In that case, you can set up rules in Outlook to automatically move certain emails to specific folders, or use the Focused Inbox feature to prioritize important Jun 10, 2024 · Hi TechUST, Open Outlook Find the Conflicting Items: Look for the items causing conflicts. Jun 25, 2025 · When synchronization issues occur in Microsoft Outlook 2013 or Outlook 2010, you may experience one or more of the following symptoms. Re-add the removed calendar (s). Here are the top solutions to fix Outlook data sync issues in a few simple steps. Nowadays, almost all users face sync issues in MS Outlook due to oversized OST files and various other reasons. Symptom 2 You experience an issue in Outlook, but that issue doesn't occur when cached mode is disabled Jul 16, 2025 · Outlook email may fail to sync for several reasons, including server issues, outdated software, or incorrect account settings. For the general sync issues on classic Outlook that is installed with Office: One option I recommend is changing the sync settings, so Outlook only checks the inbox. Synchronization Log Messages Jan 16, 2025 · Summary: Sometimes, you encounter issues and errors in Outlook when synchronizing the mail items from the local Outlook data file (OST) to the mailbox server. We recommend using the automatic process and fix the issue with the Stellar Outlook repair. If the sync monitor's logic concludes that a folder isn't in sync, the program runs a series of repairs to resolve the problem. If you want to get some knowledge regarding this sync issue folder then this article is for you. Need help to solve this issue. This guide discusses the reasons for the Outlook synchronization log issues and mentions some practical solutions to fix the problem without losing any mail items. ” (** What Is The Outlook Synchronization Log? **). Use Outlook in online mode. JUCRA Digital — Email Support: You are reading this article because you have set up IMAP on your outlook and it seems to take a long time to sync the folders/emails. In this post, we have shared some common reasons behind this Outlook issue and the solutions to troubleshoot and fix it to restore the mailbox Jun 25, 2025 · When synchronization issues occur in Microsoft Outlook 2013 or Outlook 2010, you may experience one or more of the following symptoms. Jan 16, 2025 · Learn methods to fix IMAP sync issues in Outlook 2021,2019, 2016, and 2013 and restore your missing email items using an OST to PST Converter tool. The most important issue that we will discuss in this write-up is the Outlook Synchronization issue as many users encounter this. Learn quick fixes to resolve Outlook sync issues and get Feb 26, 2024 · Regarding turning off folder synchronization in Outlook 365 (version 2401 update), unfortunately, Outlook doesn't offer a straightforward option to disable folder synchronization entirely as it's a core part of how Outlook maintains up-to-date information with your mail server. It uses the two most popular file formats to store its user’s mailbox data, i. Dec 12, 2024 · Learn how to resolve Outlook sync issues with manual methods or a professional tool. Nov 7, 2023 · Generally, the Sync folders hold messages telling you about problems encountered when syncing emails in Outlook with those on the email server (or vice versa). In the status bar in Outlook, the sync status displays the following message: This folder has not been updated yet. Symptom 2 You experience an issue in Outlook, but that issue doesn't occur when cached mode is disabled Sep 19, 2025 · Outlook messages can take a long time to sync the emails you have received in your mailbox if something is wrong with the IMAP settings. Understanding the Sync Issues Folder Before delving into how to remove the Sync Issues folder, it’s crucial to understand what it is. Jun 25, 2025 · Describes an issue in which a Messaging Records Management (MRM) policy doesn't process or delete items in the Sync Issues folder in Outlook 2007 or Outlook 2010. Some users may be confused by or concerned about this folder, so there is a simple solution for this "issue". Jun 25, 2025 · In an Exchange Online mailbox that's configured in Microsoft Outlook, either some or all Microsoft 365 groups don't synchronize automatically. Oct 4, 2016 · The sync monitor is a continuous background check of local folders in the Outlook . Oct 17, 2025 · Outlook sync issues? Troubleshoot common problems and find solutions for syncing your Outlook contacts, calendar, and email with OWA. I would like to delete the sync issue folder of my google account in Outlook. Aug 2, 2025 · Periodically unable to use Outlook as it hangs on synchronizing folders. Apr 16, 2025 · Learn how to fix sync issues and local failures in Outlook with simple troubleshooting steps. The “Sync Issues” folder is where Outlook stores synchronization and conflict messages. In addition, you can confirm this is the issue by looking at the Sync Issues folder of the primary Exchange account in the Outlook profile. This will refresh Outlook and display all new incoming emails. I can find individual emails in it, if I craft my search correctly. Here’s how you can access and display the Conflicts folder in Outlook: Method 1: Access the Conflicts Folder via the Navigation Pane Open Outlook on your computer. Apr 9, 2025 · Hi everyone, I'm experiencing a sync issue with the new Outlook (the modern version with the simplified interface, not the classic Outlook desktop app). Wiped the TOC Why Outlook Drafts Sometimes Revert or Lose Edits Underlying Caching and Sync Mechanism The Two Crucial Settings for Fixing Outlook Draft Sync Issues Step-by-Step: How to Enable These Settings Ensuring Proper Syncing Across Multiple Devices Avoid Simultaneous Editing Keep an Eye on “Last Edited” Timestamps What If These Settings Aren Sep 13, 2022 · Shared mailboxes stop updating automatically. At the bottom of the navigation pane click on the ellipsis (the three dots) and select the "Folders" option. Besides that, you So, following these solutions to fix the slow Outlook IMAP folder synchronization issues on your Outlook client. A variety of issues can disrupt Outlook sync, from connectivity problems to data file corruption to authentication failures. The synchronization issues folders contain logs and items that Microsoft Outlook has been unable to synchronize with your email or SharePoint servers. These log files are stored in a folder called Sync Issues in your Outlook profile. Dragged folders in Outlook cause synchronization issues Dragging folders in Outlook to reorganize them can cause synchronization issues in GWSMO. com/info/fix-outlook-sync-errorsHaving trouble syncing Outlook. Jun 25, 2025 · Provides guidance for issues when you synchronize an Exchange Server mailbox with an Offline Outlook Data File. This usually happens when you've been working offline, and Outlook hasn't been able to connect to the mail server, or you've had some kind of connectivity problem. Now all I see is sync issues this computer only. ost file to verify that they are in sync with their related server folders. e common mailbox accessing through outlook. Follow these simple steps to resolve sync issues and keep your calendar up to date Jul 25, 2018 · i am using exchange 2016, i have 5 mailboxes and these 5 mailboxes are used by atleast 5 to 10 people i. For information about how to turn on this setting, see Outlook calendar sharing updates. Feb 15, 2024 · Describes that the Search Folders you created in Outlook with an Exchange account do not appear in Outlook Web Access or Outlook Web App. Enable “Turn on shared calendar improvements” in the Calendar Properties. Outlook not syncing emails, calendar, or contacts? This step-by-step fix includes how to resolve it and when to use EdbMails to recover your data. Jun 22, 2024 · In the Email tab, choose the email account with synchronization issues. the folder sync issues is growing… Jul 21, 2022 · The issue I'm having is when I open this in Outlook, all my emails are either in the Sync Issues or Conflicts folders, within the Archive. How can I do? Please… Nov 13, 2025 · Remember: Some performance issues in New Outlook are related to network connectivity or Exchange server problems rather than local cache corruption, so verify your internet connection and Microsoft 365 service status before extensive troubleshooting. i have enabled archiving for these mailboxes and set the retention policy to 15 days. Requires you to turn off the Cached Exchange Mode option to resolve the problem. Jun 28, 2023 · Due to synchronization issues, all the log files are saved in a separate folder called Sync Issues in Outlook. Aug 27, 2022 · Learn how to access and delete the Sync Issues folder and its subfolders on Outlook, which contain messages from the Exchange server for troubleshooting. These files are stored in the Sync Issues folder under different categories. Select the account your want to remove, and select Delete account from this device. Feb 15, 2023 · I have IMAP as default, but it wasn't always that (POP3 and STMP) outlook 2016 - bought new pc, Microsoft help setup outlook 2021 Home and Business. The usual suspect, in this case, is there Nov 30, 2023 · The “Synchronizing Log Messages in Outlook error” is a setup log that helps you to identify and diagnose synchronization issues between your Outlook client and your email server. Then, once you find the folder, you may try to clear the folder and check if there is any difference. Oct 15, 2023 · Symptoms of broken Outlook sync include mobile apps showing old emails already read on desktop, calendar meeting updates not reflecting everywhere, tasks not matching between devices, and sync errors when trying to connect. Dec 5, 2024 · We use Google Workspace in our organization. What are the Sync Folders For? Generally, the Sync folders hold messages informing you concerning issues encountered when syncing e-mails in Outlook with those on the email server (or vice versa). If you are missing expected emails, check this folder. Delete the folders from webmail and then from Outlook on the pc. Synchronization log has… Mar 27, 2025 · Troubleshoot and fix shared calendar not syncing with Outlook. Jan 14, 2023 · Sync issues sometimes become a major cause of several errors in Microsoft Outlook. remosoftware. It also mentions an OST to PST converter software that can extract mail Dec 6, 2024 · There is Folder (Synchronization Folder) in outlook receiving lot of logs mails. Provides a resolution. Jun 6, 2024 · If the issue still exists, you may please check your permissions and ensure you have the correct access rights to the shared mailbox and its folders. However, we have also not forgotten that it … Continue reading 4 Quick Ways to Fix Outlook Synchronization Log Issues → 4 days ago · If your Apple Mail is not syncing with Outlook on your Mac or iPhone, here are steps to fix account errors and other issues. This generally occurs when you have been working offline, and Outlook is unable to connect to the mail server, or you have had some sort of connectivity problem. This action reveals all folders in your mailbox, including the Sync Issues folder and its sub-folders. Be with this write-up till the end to know how to resolve sync issues in Outlook. While in general Outlook does a good job at getting the special folders correct, there sadly isn't an option to change it manually in case Outlook gets it wrong. The users have folders in their outlooks and they have rules created to move the emails to those folders. The folder is created when Outlook integrates with an Exchange Server account or Office 365 mailbox with an OST file. One user has nearly 200k items in his Sync Issues folder. Suppose you're concerned about missing important emails. In some cases, you can resolve sync issues by removing your account from the Mail and Calendar apps and adding it again. Where Is The Sync Issues Folder In Outlook? Are you having trouble locating the Sync Issues folder in Outlook? In this video, we’ll guide you through the ste Folders take a long time to appear or don't appear correctly. Select Manage Accounts. Suddenly I am charge of the 2nd company as well with only about a dozen users. To request a mailbox move, open a support case from the Microsoft 365 Admin Portal and reference this article. If you notice any issues with synchronization or conflicts, you can check this folder to identify the problem. Apr 29, 2025 · The sync issues folder will be available in the All Outlook Items tab Press the + button to view three folders – Conflicts, Local Failures, and Server Failures Select all the messages in the Sync Issues folder and remove the messages and exit the Outlook Method 4: Resolve Outlook Sync Issues by Repairing Outlook Account The Outlook emails not syncing issue happens because of the problem with Oct 26, 2021 · In Outlook - Folders I found Sync Issues folder and deleted a number of synchronization failure logs but the number of sync issues \ local failures in folder size statistics isn't changing. All this data is stored locally and cannot be viewed on a different device or web application. Look into the blog to explore them in detail. The shared mailbox status in the bottom bar in Outlook Desktop will show “Updating this folder”. Outlook known issues in the June 2017 security updates Last updated: July 11, 2017 The issues documented in this section have been reported after installing the recent updates listed below. Jun 23, 2023 · Never miss an important email again by syncing your Microsoft Outlook email everywhere you go. By following the comprehensive steps outlined above, you can effectively unpin messages using desktop Outlook or Outlook Web Access, ensuring that your mobile app syncs smoothly. Learn how to sync your Outlook on your phone and computer. Jan 1, 2022 · Messages in the Sync folders are only noticeable within the Outlook client on your machine, so you will not locate them in the Outlook web application. To see the folder, you’ll need to switch to the Folder List Navigation. Learn quick fixes to resolve Outlook sync issues and get Synchronization log messages Microsoft Outlook synchronization issues folders include log messages and items that Microsoft Outlook has been unable to synchronize with your email servers. Oct 22, 2024 · Apart from the multiple facilities offered by Outlook, users also face a few issues with Outlook. Jul 10, 2003 · We have given you complete information about the synchronization issues folders in Outlook, and the ways to solve it manually and automatically. Mar 25, 2025 · Are you using Exchange, IMAP or POP3 email set up? To find the conflict folder, press Ctrl + 6 --> click on Folder and this will reveal a "Sync Issues" folder. Jun 25, 2025 · Documenting an issue for OffCAT rule where errors appear in the Sync Issues folder. Go to Start and open Mail. Most notably it regards the "Sent" folder. Feb 3, 2022 · When they perform a search in the “Current Mailbox” context it includes results from their Sync Issues folder. If you have created an Unread Mail search folder in Outlook, you may Jan 31, 2023 · So, why will my outlook. It is simply that a user has enabled the hidden folders to be seen. This folder is usually hidden from users and can be only viewed when using the Mailbox Cleanup tool. " Understanding these causes can help in troubleshooting the issue effectively. How Do I Fix Sync Issues In Outlook? If you're experiencing issues with Outlook syncing your emails, you're not alone. Aug 17, 2020 · Based on my research, “ Sync Issues folder is a container for all synchronization logs. Jul 25, 2025 · Synchronization issues between Microsoft Outlook and Exchange Server can disrupt critical business workflows but are often resolvable with methodical troubleshooting steps. The Sync Issues folder in Microsoft Outlook is used to store messages that Outlook is unable to synchronize with your mailbox on the Exchange Server. , OST and PST. Outlook uses these folders as error-checking mechanisms in order to sync your email to email services, so having messages in these folders is normal. (around 6-10 in a minute). *The hidden files are shown by clicking on the 3 dots in the left navigation pane in Outlook and then Sep 23, 2021 · Hi @tNEM , but new folders do not sync. If your Outlook profile contains shared mailboxes and has caching enabled (Download Shared Folders is selected), you encounter folder synchronization issues, decreased performance, or other issues if the number of shared folders per mailbox exceeds 500. Close Outlook and all associated processes. To view them, click the three dots at the bottom-right corner of the navigation pane and choose ‘ Folders. You won't see these folders by default in the navigation pane in Outlook, so we'll start by making them visible. More Jun 17, 2025 · Troubleshoot and resolve issues with Outlook mail folders not updating properly when using Cached Exchange Mode. When Outlook encounters a sync issue, it will create a log file that contains information about the problem. The Sync Issues folder contains three subfolders: Local failures, Conflicts, and Server failures. Folder List navigation You are probably now in the Mail Navigation. We have a cloud based email server - so I have to "click to view more items on Microsoft Exchange. If you access a mailbox using Outlook in cached mode, select the sync issues and/or local failures folder and go to the Send/Receive tab, is the option to ‘Update folder’ greyed out? Did you happen to migrate TO these mailboxes using an EWS tool? Jul 13, 2025 · Restart Outlook and force a Sync: Go to the Send/Receive tab and click " Update Folder " or " Send/Receive All Folders " 2/ If your email account is set up as an IMAP account in Outlook > IMAP Specific Fix Mar 13, 2025 · The Sync folders typically hold messages telling you about problems encountered with syncing emails in Outlook with those on the email server (or vice versa). Jan 24, 2025 · Synchronization issues in Outlook Mobile due to an excessive number of pinned messages can disrupt your email workflow significantly. Jun 9, 2025 · How to Troubleshoot Outlook Sync Issues - Complete Guide Photo by Ed Hardie / Unsplash Outlook not syncing with the Exchange Server is a critical issue that prevents users from sending or receiving new emails or making changes to their email accounts. Jul 9, 2023 · The Inbox folder in my local Outlook client has stopped updating/syncing for some reason, but the o ther folders associated with the email account at issue, such as the "Sent" folder, are syncing and updating. Oct 16, 2024 · Provided detailed solutions for resolving the OST file synchronization issues in Outlook efficiently. When using Microsoft Outlook with Exchange (not the online only mode) a Sync Issues folder that appears in the local PST folder. More importantly I no longer have any emails in Sent, draft or deleted folders. If I switch to “All Outlook Items,” or “Subfolders,” the search results no longer include items from the Sync Issues folder. Discusses methods to troubleshoot this issue. Check Outlook settings, empty sync errors folder, or use Advance Outlook Recovery to fix corrupted PST files. How do I get these emails to appear normally in the inbox of the Archive? Sep 12, 2022 · If your Outlook 365 doesn’t sync, you can try to manually force it to sync using the Update folder option. couple of users says that the mails which are in their . Feb 2, 2023 · Usually, the Sync Issues folder consists of all the Outlook synchronization of logs. These issues occur when Outlook encounters problems while synchronizing data between your local client and the server, and they are recorded in the synchronization log for your reference. Nov 17, 2025 · Getting Issue with Outlook IMAP (This Computer Only) Folder Issue. Outlook: Sync Issues folder - how to view it? I know this is a hidden folder, but I can't for the life of me figure out how to view it. Sep 3, 2024 · If Outlook is stuck on Updating this folder in Shared mailbox on your Windows 11/10 PC, create a new profile or delete corruption from existing profile using this registry hack. Here we will also show you the best methods to Resolve Sync issues in Outlook 2021, 2019, 2016, 2013, 2010, and other editions. From the link above I know why it exists - but often that informatio Mar 2, 2025 · Hi I have an issue where my outlook app has all my emails new and old where as when I log in from my PC outlook web URL no new emails appear just shows old emails Outlook for Windows should not be able to synchronize the sync issues or the local failures subfolder. However, it is impossible to delete it permanently. 99 GB on initial Sync of large folders in Microsoft Outlook. MS Outlook allows users to use their email profiles of Exchange, Outloook. The contents of this folder are available only when you have a connection to your server. In this comprehensive guide, we will delve into the common Boss owns two companies. This folder acts as a container for all the synchronization logs which are created. The folder is not created manually. Jun 25, 2025 · The Sync Issues folder is a hidden, system-generated folder within Outlook that records errors, conflicts, or problems encountered during synchronization of mailbox items with the mail server. To clear offline items, right-click the folder in question, select Properties, select the General tab, and then select Clear Offline Items. Struggling with Outlook sync issues? Discover effective troubleshooting methods to resolve synchronization errors and ensure your emails and contacts are always up to date. These synchronization issues folders contain logs and items that Microsoft Outlook has been unable to synchronize with your Exchange Server or SharePoint server. Symptom 1 You see differences or mismatches between the messages that you receive in Outlook compared to those that you receive in Outlook Web App (OWA). May 14, 2023 · If Outlook isn't syncing emails, ensure your internet connection is working, turn off the app's offline mode, manually sync your email folders, change your email sorting order so the newest emails are at the top, repair your email account or Outlook itself, unblock the email sender, clear your Outlook cache, or update Outlook. Oct 27, 2024 · Understanding Outlook Sync Issues: A Comprehensive Guide to Troubleshooting and Optimization Syncing your Outlook folders and ensuring seamless data synchronization is crucial for maintaining productivity and efficient email management. However, many users often encounter sync issues, leading to frustration and potential data loss. We're investigating the issues and will update this page when a fix is available. Nov 10, 2025 · Learn why Outlook may stop sending or receiving emails and how to resolve Inbox not updating problems in the classic desktop version, the new app, and Outlook on the web. When I create folders in… May 11, 2025 · Causes of Outlook Getting Stuck on Synchronizing Folders Several factors can lead to Outlook getting stuck on "Synchronizing Folders. ’. The Sync Issues folder is automatically created by Outlook when it detects synchronization problems between your local Outlook data files and the server it is connected to, typically Microsoft Exchange or Mar 3, 2025 · In Outlook, the Conflicts folder is part of the Sync Issues folder and contains items that Outlook couldn't synchronise properly due to conflicts between different versions of an item. Jan 21, 2025 · Know how to resolve Outlook Gmail Synchronization error as we have brought the best solutions to your question. But I can't seem to get to a place where I can view the hidden sync/log folders. Inside of this are other folders, one of which is "Conflicts". Also, find out how to sync Outlook emails and fix IMAP folder synchronization issues. Jan 13, 2025 · To know how to fix sync issues and local failures in Outlook, then read this article post and get the complete solutions and fixed it. When I use the web app the emails are there, it is just the Outlook client. For users of the Outlook web version, we’ll provide a different method to access the Sync Issues folder, ensuring that everyone can troubleshoot their synchronization issues effectively. Look for the “Sync Issues” folder, which contains information about synchronization issues. Aug 21, 2025 · Learn how to resolve Outlook sync issues. Sep 27, 2023 · However, checking these folders frequently is unnecessary unless you're experiencing issues with synchronization or filtering. Nov 19, 2011 · Where is that folder located? It sounds like you are using an Exchange account or the Outlook Hotmail Connector add-in. Oct 24, 2018 · Scroll down towards the bottom of the list to find the Sync Issues folders. Here is an article on how to use MFCMAPI to delete folders you can refer to. Wait a few minutes and then relaunch Outlook. Jan 27, 2024 · Hi, I'm Diane and I'm happy to help you today. During "Send/Receive" Outlook hangs up on subscribing to folders and this action takes 10 to 20 minutes. This is a normal function of Outlook as the messages are error-checking mechanisms the program uses to sync your email to email services. Hitting “Send/Receive All Folders” does not sync new emails with outlook. Resolve when your Outlook 2016, 2013, 2010 shows Calendar, Drafts, Sent Items (This Computer Only) or Inbox (This Computer Only) with IMAP folders May 29, 2022 · The other issue I am having is trying to delete all the messages that have accumulated in the sync issues folder. " I can see all the messages then, but if I try to delete more than 15-20 messages at a time, Outlook either crashes or is "Not Learn More: https://www. The Synchronization log issue is a common issue nowadays that a large number of users face. This guide covers common causes and solutions. Restart Outlook Desktop. At the bottom of the left navigation pane, select . This action does not affect Inbox. The data in the Sync Issues folder is local and not copied to the server. First, ensure that your internet connection is stable. Jun 25, 2025 · The synchronization issues could result from a corrupted . Nov 1, 2010 · I have a few end users having problems with important emails being sent to the sync conflicts folder in outlook. Some of our users who use Outlook classic (2019, 2021) on desktops have been encountering problems with syncing folders. In this video, we will guide you through a series of steps to troubleshoot Outlook will show as connected to Exchange but is not receiving any new email. This Sync Issue folder is further categorized Dec 14, 2023 · The MS Outlook generates Synchronization Log files due to the connectivity issue between the local cache file (OST) with the Exchange Server. e. Long story as to why, but nutshell: former sluggish wifi user , legacy on-site exchange server conversion, multiple upgrades of Office and Win 7 to Win 10 upgrade etc. You will see these errors in the Sync Issue Synchronization Jun 25, 2025 · Workaround To work around this issue, use one of the following methods: For cached Outlook clients, clear offline items from the folder where the sync failures occur. Oct 1, 2025 · Want to regain access to Outlook data by solving your Outlook sync Issue? Read this article to easily fix Outlook sync issues. There are 3 ways that I’ve found so far that force the app to sync and those are: Shift+F9 to “Update Folder” (or click the button under Send/Receive) Understanding the Sync Issues Folder The Sync Issues folder in Outlook serves as a logging mechanism to inform users of any synchronization problems that occur between the client and the server. That machine needs re-imaging, among other things. Further, this is divided depending upon the exact issue. Jan 8, 2024 · You won't see these folders by default in the navigation pane in Outlook, so we'll start by making them visible. ost file. Apr 7, 2025 · By default, the Sync Issues folder and its subfolders are not visible in Outlook. These could be emails, calendar events, or other data. These issues get listed in the Sync Issues folder. Otherwise, it is suggested that you remove (Right click shared mailbox folder>Remove shared mailbox) and re-add the shared mailbox in New Outlook. There are three types of sync issues that you Jan 23, 2025 · The Sync Issues folder contains all of the Outlook synchronization logs. Apr 14, 2019 · Issue 1: "Sync Issues" folder is showing in the left navigation pane within Outlook *This is not actually an issue. This folder is a crucial part of Outlook’s functionality—especially for users who operate in environments that involve an Exchange server or any similar services. Jun 20, 2024 · To mitigate, the issue requires a mailbox move and then recreating the Outlook OST. This folder is helpful if Outlook is having trouble synchronizing — for example, there is an item that you see in OWA, but not in Outlook — or you are not getting new mail in some folders when using Cached Exchange Mode. This computer only. Retry sync again Dec 20, 2024 · Sync issues in Outlook can be caused by a variety of factors, including network connectivity issues, server problems, or conflicts with other apps or plugins. How are these new folders generated (you create in Outlook manually or they are generated by your new server)? As I know, the issue may occur when your IMAP account couldn't set the correct root folder in Outlook, you could first check the root folder and set it to check if the issue has any difference: check the root folder: Folder>IMAP folder>Query>the Jan 16, 2025 · Learn methods to fix IMAP sync issues in Outlook 2021,2019, 2016, and 2013 and restore your missing email items using an OST to PST Converter tool. Create a profile and data should sync correctly. When MS Outlook runs in Cached Exchange Mode, we call the Sync Issue Folder in the drop-down list of folders. May 20, 2024 · The Sync Issues folder in MS Outlook for Windows is a system folder that keeps a log of synchronization problems. If you only use Outlook to read mail and don't use rules on the server to file mail, you don't need to check unread Jan 11, 2022 · You can press Ctrl+1 to hide the sync issues or use MFCMAPI to delete it. qiqa ysiu txpvlh khrxxw xogwr busvjv salvn jwho ooa tlqk rhchc jlhvs rcoi vqeg rgszzxt